The 2024 State of SaaSOps report

Welcome to the State of SaaSOps 2024! We’re so excited to share this year’s report, brought to you by BetterCloud, the only recognized leader by G2 across all 5 major SaaS management categories.

For over a decade, BetterCloud’s State of SaaSOps report has been the industry’s leading resource for understanding the ever-evolving landscape of SaaS management. This year’s edition, the most comprehensive yet, dives deep into the data gathered from hundreds of IT and security professionals, providing a crystal-clear picture of the trends, challenges, and opportunities shaping SaaSOps in 2024.

Get ready to discover:

How the pace of SaaS adoption is evolving
Top priorities for IT leaders in the SaaSOps space
Emerging challenges and opportunities in SaaS security and automation

Here’s an excerpt from the report:

SaaS growth took a breather

We’re reaching a turning point for SaaS adoption. After years of rapid growth, organizations are now using fewer apps on average. This shift reflects a maturing IT environment where consolidation is becoming a key strategy.

53% of IT consolidated redundant apps, 44% of IT was asked to reduce SaaS spend

52% say that it’s more heavily scrutinized by leadership with stricter approvals and more oversight; nearly half (44%) report that their IT teams were tasked with reducing SaaS spending.

The most pressing concern is securing SaaS apps

The top concerns from IT with managing the SaaS stack

While reducing SaaS expenses is a growing priority, data security in SaaS applications remains the paramount concern for most organizations. This focus on security extends beyond initial security checks for new software. It encompasses protecting user activity and data, being notified of suspicious file sharing, and taking appropriate corrective actions.

SaaS security is not a one-time task; it demands ongoing vigilance.

ULM is still too slow, hampering productivity, employee experience, and security

*In the last 12 months, regarding user lifecycle management, organizations have experienced a number of challenges*

Last year, a staggering 58% of companies failed to equip new hires with the necessary tools on their first day. This delay significantly impacted productivity as employees were left waiting.

Making matters worse, nearly half (50%) of IT departments fell short on offboarding as well, taking more than 24 hours to complete tasks for departing users. (We hate to see the consequences of this)

These inefficiencies highlight the urgent need for zero-touch automation.